There are lots of changes coming to Microsoft Dynamics CRM, and perhaps the biggest one of the biggest is Orion which is due for public release later in the year. The update follows on from Polaris and unites people, technology and processes better than ever before.
MS CRM now has 3.5 million users worldwide and is fast becoming the dominant force in Customer Relationship Management software.
Key words of the day were ‘Social’, ‘Match’, ‘Engage’, ‘Nurture’.
The main updates are:
– Polaris (past)
– Gemini (current)
– Orion (next)
– Mira (future)