Privacy Policy

Effective Date: This Privacy Statement is effective as of October 1, 2024.

Eitex (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.eitex.co.uk (the “Site”). Please read this policy carefully to understand our views and practices regarding your data.

1. Information We Collect

a. Personal Information

We may collect personal information you provide directly to us, such as:

• Name
• Email address
• Phone number
• Company name
• Address
• Job title
• Any other information you provide when contacting us or filling out forms on the Site.

b. Automatically Collected Information

When you visit our Site, we may collect certain information automatically, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and the dates/times of access.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Respond to your inquiries or requests.
• Process and manage transactions.
• Send you updates, newsletters, or promotional communications (you can opt-out anytime).
• Analyse site usage and improve its functionality and user experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Trusted third parties who perform services on our behalf, hosting, or marketing.
• Legal Requirements: Authorities or law enforcement when required by law or to protect our rights.
• Business Transfers: In connection with a merger, sale, or transfer of assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and understand how visitors interact with our Site. You can control or disable cookies through your browser settings.

For more details, please review our Cookie Policy.

5. Data Security

We take reasonable measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to your data.
• Request the deletion of your data.
• Object to the processing of your data.
• Withdraw your consent at any time (for marketing purposes).

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any data.

3.a. Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Site with the “Effective Date” updated accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Eitex
Whitwood Lodge, Whitwood Lane, Castleford, WF10 5QD.
Email: support@eitex.co.uk
Phone: 01924 488612

By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.