Meet the Team
The people behind your IT.
We are independently owned and family run. The same people who pick up your calls have been building relationships with businesses like yours since 1997.
7
Help desk opens every weekday
25+
Years of independent
trading
200+
Organisations
supported
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We're Open When You're Open. |
Help Desk Operating Hours, Monday to Friday — 06:00 to 22:00
Independently Owned Since 1997
business five years later.
Dean Spencer
Managing Director
Dean is the founder of Eitex and has over 30 years in the IT Industry. Dean's primary responsibilities involve overseeing all aspects of the company's operations, including business development, finance, marketing and HR.
Adele Spencer
Finance Director
As the Finance Director, Adele plays a crucial role in overseeing and managing the financial activities of the company. With her solid background in accounting, Adele ensures that all transactions are accurately recorded, and financial reports are prepared on time.
Jordan Williams
Business Development Director
Jordan’s main responsibility at Eitex is to ensure that customers are consistently satisfied throughout their journey. Regardless of the scale or complexity of the issue, he is committed to providing the highest level of support to meet all their needs.
Thomas Dooley
Head of Projects
As the Head of Projects, Thomas Dooley plays a crucial role in planning, co-ordinating, and delivering client projects to agreed timelines and quality standards. With a background as a Modern Workplace Specialist, Thomas brings practical, hands-on experience that keeps deployments efficient and on track. He is always available to answer any project-related queries and will keep you updated at every stage. His dedication to clear communication and delivery excellence makes him an invaluable asset to the company.
Andrew Aedy
Helpdesk Manager
As the Helpdesk Manager, Andrew Aedy oversees the day-to-day running of our support desk, ensuring tickets are triaged, prioritised, and resolved promptly. With hands-on experience leading service improvements and collaborating across teams, Andy helps keep quality high and communication clear for every request. He is always available to answer support queries and will keep you updated throughout. His dedication to responsive support and customer satisfaction makes him an invaluable asset to the company.
Independently Owned
Same family ownership since 1997. No investors, no acquisition trail, no churn.
Always Available
Help desk open from 06:00 to 22:00, Monday to Friday. No extra charge.
Plain English
We talk solutions, not specifications. Our clients are business owners, not IT managers.
Long-Term Relationships
Customers from 1997 still with us today. We do not move on when the contract is signed.
Ready for IT support that actually works?
No obligation. No jargon. A free consultation and IT audit — available Monday to Friday, 06:00 to 22:00.