IT Support for Manufacturing & Engineering
IT That Works as Hard as Your Production Floor.
From the office to the workshop, from CAD workstations to shop-floor connectivity, we keep manufacturing and engineering businesses running with reliable, proactive IT support and a helpdesk that is open from 06:00 to 22:00.
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We're Open When You're Open. |
Help Desk Operating Hours, Monday to Friday — 06:00 to 22:00
Your Trusted IT Partner
IT Support for Manufacturing and Engineering:
From Office to Shop Floor
Manufacturing and engineering businesses have IT demands that stretch well beyond the office. On the shop floor, technicians and operators need reliable connectivity and the right tools at their fingertips. In the office, project teams, account managers and senior leadership need systems that connect seamlessly to production. And across the whole business, downtime is never just an inconvenience.
Eitex has been supporting manufacturing and engineering businesses for over 25 years. We understand the operational pressures of shift working, multi-site environments and the need to keep machines, software and people connected and productive. From Microsoft 365 and Teams to secure WiFi, hardware procurement and ERP connectivity, we handle the IT so you can focus on output.
The Challenges We Help You Solve
environment. Here is what we hear most, and how we fix it.
01
Connectivity Across Office and Shop Floor
First-line workers, plant managers, engineers and office staff all need reliable access to information and systems. Poor network infrastructure creates a productivity gap that compounds across every shift.
02
Production Downtime from IT Failures
When a CNC machine, CAD workstation or ERP system goes down, production stops. Every minute of unplanned downtime has a direct cost. Proactive IT management prevents the failures that cause it.
03
ERP and CRM System Integration
Connecting production management, job tracking and CRM systems requires the right infrastructure. Without it, data lives in silos, workflows slow down and errors multiply.
04
Multi-Site and Remote Working
Engineering firms often span multiple sites or have field engineers working remotely. Giving everyone consistent, secure access to files and systems from wherever they are is not straightforward without the right setup.
05
Cybersecurity on the Shop Floor
Networked machinery, IoT devices and operational technology create additional attack surfaces that many businesses overlook. A ransomware attack on a manufacturing operation can halt production entirely.
06
Outdated Hardware Slowing Teams Down
Ageing workstations, unreliable printers and legacy infrastructure reduce staff productivity and create hidden costs. Managed hardware refresh cycles keep your team working with tools that are fit for purpose.
How We Support Manufacturing and Engineering Businesses
End-to-end IT support that covers the office, the workshop and everywhere in between.
Always-On Support
Proactive helpdesk support from 06:00 to 22:00, Monday to Friday. We monitor your systems, respond fast when things go wrong and keep your IT running so production keeps moving.
Networking and Shop Floor Connectivity
Protect sensitive client data and satisfy your cyber insurance requirements. We manage Cyber Essentials certification annually, alongside ongoing endpoint protection and vulnerability scanning.
Cybersecurity & Compliance
Cyber Essentials certification, vulnerability scanning, email security and awareness training to protect driver data, client records and keep your operation running under attack.
Business Phones & VOIP
Replace legacy PBX with Microsoft Teams Phone or 3CX — giving planners and dispatch teams reliable, flexible communications whether they’re at the desk or on the shop floor.
Hardware Supply & Rollout
Rugged devices, workstations and office PCs — sourced, configured and deployed to your standards. Hardware-as-a-Service options keep equipment current without large capital spend.
IT Support & Training
Upskill your team with our series of “how to” videos and live Microsoft 365 demonstrations and tutorials.
The Difference We Make
What Good IT Does for a Manufacturing or Engineering Business
Reduce unplanned downtime with proactive monitoring and fast response support
Connect office and shop floor with reliable networking and Microsoft 365
Improve workflow visibility with Microsoft Planner, Teams and Power BI
Protect operational systems with cybersecurity built for connected environments
Scale IT infrastructure as your headcount and sites grow
Help Desk available from 06:00 to 22:00, no extra charge
06:00
Help Desk Opens Every Morning
Support from 06:00 to 22:00, Monday to Friday. No extra charge, no SLA tiers. There when early shifts start and late shifts finish.
25+
Years of Independent Trading
Same family ownership since 1997. Long-term relationships and consistent service, not a revolving door of account managers.
150+
Five-Star Google Reviews
Over 250 organisations supported nationwide. Our clients stay with us because we deliver results and treat their business like our own.
Trusted by Manufacturing Firms Across the UK
"We have worked with Eitex over the past four years, managing and supporting both our hardware infrastructure and Microsoft 365 environment. In that time we have always had excellent service, and they have always gone that extra mile to get everything just right."
Karonia
Manufacturing Client
The Proof is in Our Results
Building a 15+ year IT relationship with manufacturer GG Glass & Glazing
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Read More ›We Also Support
We work across a range of professional sectors — each with their own IT demands and pressures.
Ready for IT support that actually works?
No obligation. No jargon. A free consultation and IT audit — available Monday to Friday, 06:00 to 22:00.